1. BOOKING PROCESS

Upon agreement with Service for your Home (Service for Your Home Costa Del Sol S.L, B56362353, Calle Martagina 40, 29691 Manilva) the tenant will receive a reservation agreement with instructions for payment. The property will be blocked for reservation for a period of 7 days in order for the payment to be transferred. When Service for your Home have received the the payment, booking is finalized and confirmed to the tenant. If the payment is not received within 7 days from ordering, booking will be cancelled. All holiday homes are rented out on a ‘first come first serve’ basis. Prio the arrival tenant must provide a full name and copy of the passport for all tenants. Tenants that have not sent the documents prior arrival will not have the right to access the property.

2. ARRIVAL AND DEPARTURE

The property is available from 15.00pm on the day of arrival and must be vacated by 11.00am on the day of departure. Before departure, the tenant is responsible for leaving the property in good order for the next tenant. Tenants shall leave all doors and windows locked and make sure the equipment and the lights are switched off.

TRASH REMOVAL:
Tenants are responsible to place BAGGED trash in containers outside urbanizations or villas. Trash not sealed and placed in plastic bags or in designated areas may result in penalties which are deducted from the security deposit.

FINAL CLEANING:
Service for your Home is responsible for the final cleaning as part of your booking. The final cleaning does not include removing garbage from or around the holiday home, washing dishes or other extra work. After the tenant has departed an inspection of the property is done by Service for your Home. If the property is found to be damaged, Service for your Home has the right to charge the tenant for such damage up to two weeks after their departure.

3. PROPERTY

PROPERTY SIZE:
The size of the property is provided by the homeowner and based on external dimensions. Service for your Home is not liable for any possible errors.

OCCUPANCY LIMITS:
Adherence to the maximum occupancy as stated in the confirmation is to be observed. Maximum occupancy is defined as the maximum number of persons (not children under 2 years) to be at or on the property. Tenants who misrepresent themselves or exceed occupancy will be grounds for immediate removal from property with no refund.

CAMPERS/MOTORHOMES/TENTS:
Campers, motorhomes or the use of tents on rental property is prohibited.

PETS:
Pets are allowed in property that allow it. Tenants with pets without approval will be asked to leave immediately without refund and be charged a €500+IVA.

USE OF PRIVATE & COMMUNITY SWIMMING POOL:
If the property includes a swimming pool, the tenant can use it with own responsibility.
Children should not be in the pool area without adult supervision. The possible pool opening hours and guidelines need to be respected. In some urbanizations pools are closed during the off season.
Service for your Home is not responsible if the pool is closed or if other maintenance work is being carried out during the duration of tenants stay. Service for your Home can’t guarantee certain temperatures in the swimming pool and therefore will not compensate for that. Service for your Home may compensate for the extra cost if the private pool is out of order and needs technicians.
Only plastic glasses, cutlery or plates should be used around the pool to avoid that glass coming into the pool and might cause injuries. Service for your Home is not liable for any accidents that may occur through usage of a swimming pool.
It is to be observed that there might be maintenance personnel (gartner, pool) entering the property during the stay to manage the property.

NO SMOKING:
Smoking is not allowed inside the property. If smoking outside, be aware of fire danger.
Please do not smoke directly in front of an open window or allow smoke to blow inside.
Please use an ashtray and properly dispose of all cigarette butts from the property upon departure. Tenants found smoking inside the property will be charged for a cost of sanitizing the property.
It is forbidden to use drugs such as laughing gas inside or outside the property. If bottles of nitrous oxide are to be found in the property, Service for your Home will charge € 50 for each bottle.

QUIET HOURS:
For guest’s enjoyment and the enjoyment of others, please respect quiet times between 9PM and 8AM.

HOUSE PARTIES/LARGE GATHERINGS:
House parties and large gatherings exceeding maximum occupancy are prohibited and may result in tenant’s immediate removal.
*Please request upfront information about weddings, parties, or large events.

SUBLETTING:
Tenant acknowledges that rental property is not allowed to be sublet. Sublet shall immediately void any rental agreement with no refund.

MECHANICAL & APPLIANCE FAILURE:
Owner of the property will use its best efforts to have mechanical (water, electrical and plumbing) and appliance failures corrected as soon as possible, but cannot control the scheduling of outside service contractors. NO REFUNDS will be made for appliance or mechanical failures or breakdowns. Owner or the Contact Person shall have the right to arrange, inspect and make repairs during the rental period.

MOVING FURNITURE
It is allowed to move around with furniture during the stay. Tenant is responsible to leave the property as it was when departing.

4. ERRORS & OMISSIONS:

Service for your Home takes great effort to ensure the information on the booking site is accurate.
Service for your Home cannot be held responsible for errors, omissions, or change in furnishings as this depends on the property owner.

5. DAMAGE:

The tenant is obliged to treat the property with caution and respect and leave the accommodation in good condition after departure. The tenant is responsible for any damage, except wear and tear, to the property and / or its furnishings, which occurs during the rental period, and is caused by the tenant or others, who have been given access to the rented property. Claims for damages found during the rental stay will be deducted from clients’ security deposit. In case the cost of the damage exceeds the security deposit the tenant will be responsible to pay the additional amount within a period of 14 days.

6. VIOLATION OF RENTAL TERMS AND CONDITIONS:

If a tenant violates any of the terms of occupancy, property rules, community rules or regulations, the tenant may be asked to leave the property and NO refund will be done.

LIABILITY:
Tenants are responsible for their own travel/health insurance. Neither the Owner or Service for your Home shall be held responsible in any way for accidental injury, death, or damage/loss to personal effects of the tenant. If, due to circumstances beyond the Owner’s control, such as flood, fire, hurricane occur, the Security Deposit and payments done in advance shall be fully refunded.

Tenant is responsible for all damages that happen to the property during the time of the lease excluding wear and tear or natural disasters, and including those which exceed the deposit amount.

7. PAYMENT

PAYMENT OF RENTAL FEE:
Upon booking, 100% of the total fee is to be paid in order to confirm the booking.

METHOD OF PAYMENT:
Payment is to be done by bank transfer or a credit card. Depending on the booking channel, there might be an extra administration fee. No keys can be handed to the tenant before the full balance (rent, security deposit, cleaning) has been paid.

SECURITY DEPOSIT:
The Security deposit is held until determination of condition and content of the rental property upon check-out. Security deposits will be sent back to the tenant within 5-15 days after departure by bank transfer. Tenants will pay any extra transfer cost that might appear
from the bank.

Examples of cost that are more than normal tear and wear. All prices are ex. IVA.

Wine stains on carpets, sofa or floor from €150
Stains and smell in mattresses from €100
Missing bedlinen €25/set
Missing towels €10/each
Missing cover/ pillows from €20
Missing key €50 (per key)

Missing poolkey €25 (per key) 

Missing porcelain/glasses/plates €10/piece

8. CANCELLATIONS

MONEY-BACK GUARANTEE CANCELLATION:
There is money back guarantee in cases where the tenant’s stay in the rented house has been made impossible or significantly impaired for ex. death at the property.

Service for your Home need to receive a proof, i.e. a medical certificate, a death certificate or police report within three days. Fees for the issuing of any certificates must be paid by the tenant.

Money-Back guarantee cannot be invoked in cases of force majeure. Service for your Home must be given 72 hours to repair the possible damage after the tenant has complained. This concerns only matters that cannot be attributed to the tenant.

9. COMPLAINTS:

In case a tenant encounters damage or non-functioning items, Service for your Home should be informed immediately. Service for your Home reserves the right to evaluate the severity of the damage and can, if possible, move the tenant to another property.

Many properties have various technical installations such as a washing machine, dishwasher, microwave, sauna, swimming pool etc. As these items are subject to wear and tear, the tenant cannot make claims for unforeseen disruptions, damage and failure. This is also applicable regarding property’s sanitary installations and plumbing. Service for your Home are not responsible for noises from the outside such as construction noise, barking dogs or loud neighbours.

FORCE MAJEURE
If because of force majeure (eg. war, natural and pollution disasters, epidemics, border closures, traffic, foreign exchange regulations, strikes, lockouts etc.), which could not be foreseen by the rental terms and conditions, Service for your Home is entitled to cancel the rental agreement since neither the house owner or Service for your Home can be responsible for these events. The tenant is because of force majeure not entitled to recover costs incurred.

10. ROLE AS A FACILITATOR:

Service for your Home is not the owner of the rented properties, but leases the properties on behalf of the owners and represents the owner’s interests for the rental period.

Spanish law is applicable and the law of the jurisdiction in which the holiday home is located.